TVVBP11: Shep Hyken — Amazing Customer Experiences

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On this program, David Avrin chats with longtime colleague and customer service master, Shep Hyken. Working with some of the most iconic businesses and organizations in the world, Shep helps them create an amazement culture where they deliver amazing experiences every day. A remarkable engaging man himself, Shep is phenomenal conversationalist and storyteller helping to demonstrate and model what he teaches.  The author of such groundbreaking books as: The Cult of the Customer and the Amazement Revolution, Shep Hyken is a hall-of-fame speaker and a really good guy.  Listen in!

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TVVBP10: Jeanne Bliss – The Chief Customer Officer

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On this program, David Avrin speaks with a pioneer in the customer experience category, Jeanne Bliss. An early crusader advocating for the position of “Chief Customer Officer,” Jeanne has helped corporations define the CX leadership position and the behaviors that build a service culture. In this conversation, David finds a kindred spirit and no shortage of opinions on this burgeoning category. The author of such books as: “The Chief Customer Officer 2.0” and “Would you Do That To Your Mother,” Jeanne is wicked smart and wonderfully engaging.

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TVVBP08: John DiJulius – Delivery Exceptional Business Experiences

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On this program, David Avrin has a privilege of engaging with a fellow customer experience colleague and a real pioneer of providing and consulting on a profound level of service. As a business owner, speaker, author, and trainer, John has profound insights on winning through service, differentiating through service and how businesses can build service reputation.

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TVVBP07: Jane Atkinson – The Changing Role of Speakers

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On this program, David Avrin sits down with an icon name in the speaking business, Jane Atkinson. What is remarkable about Jane, is not her stage experience, but her profound wisdom behind the scenes. Jane Atkinson is known as the speaker launcher. Working for decades with both experienced and aspiring professional speakers, Jane is a master of what works, what doesn’t, and what has changed over the years. If you’ve ever wanted to present on your subject or just keep pace with the ever-changing speaking business, listen in to this podcast!

 

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TVVBP02: Damian Mason, CSP: Self-Made and Hard Work — When you are the youngest of nine kids, you learn how to fight to be seen and heard.

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In this episode, David Avrin has a pointed conversation with business strategist and humorist Damian Mason. From his early training at the famed Second City in Chicago, to his career speaking to the agriculture industry and even his years as a political humorist, Damian Mason has a reputation for telling it like it is.

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TVVBP01: Doug Jackson – The Contagious Company – Creating a culture and mission that spreads

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In this podcast, David Avrin talks with Doug Jackson, PhD, JD, the President and CEO of Project Cure — the world’s largest provider of excess medical equipment and supplies to impoverished nations. Each week, Project C.U.R.E. delivers approximately four semi-truck loads of donated medical supplies and equipment to desperately needy people around the world.

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Episode 6: Frank Furness – The Shifting Face of Social Media and Video

TVVB06: Frank Furness – The Shifting Face of Social Media and Video

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On this program, David Avrin talks with Frank Furness, speaker and author on sales and marketing technology. Frank has had tremendous success using video and teaching others to use video to build an audience and engage with their clients, customers and constituents.

 

Frank talks about some notable shifts in social media and where the business is shifting. With his charming South African accent and accessible style, This is a conversation worth dropping in on.

 

 

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TVVB05: Jeffrey Hayzlett: Global Business Celebrity —Thinking Big. Acting Bigger

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On this program, David Avrin sits down with global business celebrity and marketing master Jefrey Hayzlett. A popular business author and hall-of-fame speaker, Jeffrey is best known as a maverick business man who business in way that is big, bold and often contrary to conventional wisdom. 

 

In this informal conversation, David and Jeffrey talk about the growth of the C-Suite media juggernaut and

 

 

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TVVB04: Eric Chester: What’s Your Employment Brand? — Creating a culture of internal advocates who will tell your story and sing your praises.

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In this podcast, David Avrin has a raucous conversation with Employee Engagement and Workplace Culture Expert and Hall-of-Fame Speaker Eric Chester. And Eric has a lot to say! For over three decades, millions of people have turned to Eric for eye-opening insights and strategies to understand an enigmatic emerging (and soon to be dominating) generation.

David and Eric talk about how the best organizations are using strong branding strategies and tactics to attracted the best prospective employees. (And here’s a hint: They aren’t sitting home gaming, snap-chatting and perusing Craig’s List.) The best prospective employees already have a job! So, how do you position your organization as not only the best choice for prospective customers, but also for the best staffers.

Listen-in for a fascinating, no-holds-barred conversation.

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TVVB03: Dr. Graeme Codrington: The Future isn’t Coming, it’s already here — and the word will never be the same!

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In this show, David Avrin has a fascinating and lively conversation with South African genius, (David’s description) Graeme Codrington, the leader of the international firm: Tomorrow Today. Consulting and speaking for some of the biggest companies in the world, Graeme and his team help organizations prepare for, and invest in what it will take to compete and win.

David and Graeme debate the impact on technology, social media and prognosticate on the dangers that are impacting how we communicate and conduct business today and in the very near future. Listen in for an eye- opening, thought-provoking and candid conversation.

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