On this program, David Avrin speaks with a pioneer in the customer experience category, Jeanne Bliss. An early crusader advocating for the position of “Chief Customer Officer,” Jeanne has helped corporations define the CX leadership position and the behaviors that build a service culture. In this conversation, David finds a kindred spirit and no shortage of opinions on this burgeoning category. The author of such books as: “The Chief Customer Officer 2.0” and “Would you Do That To Your Mother,” Jeanne is wicked smart and wonderfully engaging.

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