On this program, David Avrin chats with longtime colleague and customer service master, Shep Hyken. Working with some of the most iconic businesses and organizations in the world, Shep helps them create an amazement culture where they deliver amazing experiences every day. A remarkable engaging man himself, Shep is phenomenal conversationalist and storyteller helping to demonstrate and model what he teaches.  The author of such groundbreaking books as: The Cult of the Customer and the Amazement Revolution, Shep Hyken is a hall-of-fame speaker and a really good guy.  Listen in!

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